In this section:


SHARED SERVICES



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#1 Best City for Remote Workers
Due to COVID-19, many workers are stuck in their home offices. KC is the place to be according to FinanceBuzz. Cost of living, WiFi speed, delivery options, parks per capita, proximity to the airport, affordable homes on the market and more secured the ranking.
FinanceBuzz, August 2020.

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Top City for Net Migration 
KC continued to soar in 2020 rankings by being named a top five city in biggest gains for net migration in a LinkedIn Workforce Report. The study was measured by location changes on LinkedIn where patterns are shown of people fleeing the high cost of living coasts for cities like KC.
LinkedIn, October 2020

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Best Business Climate
KC ranked among the top cities with the best business climate (large) by Business Facilities in the 16th Annual 2020 Metro Rankings Report.
Business Facilities, August 2020

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Jill_Color_0730_web

Jill McCarthy

Senior Vice President | Corporate Attraction
816.591.1834
With more than 25 years of experience, Jill leads the business development team.

Shared Services & Operational Centers

Of other major metropolitan areas in the U.S., Kansas City has created the third most white-collar jobs – growing 25.3% since 2012. It is no surprise that some of the most recognizable names have shared services, operation centers or headquarters growing in KC, including: Cerner Corp., ChowNow, Clyde & Co, Garmin, Hallmark, Littler, Lockton Companies and TrueAccord. The common thread connecting each of these companies in KC has been the excellent value each derived from a talented and deep workforce along with diverse operating environments.

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KC Financial, Professional & Business Services Jobs
262,000
Bureau of Labor Statistics, 2020 SAE

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KC Location Advantages

Well-Educated Workforce

The Kansas City area provides employers with a highly educated labor force with 36.5% of the population possessing a four-year degree — more than 4% higher than the U.S. average. Kansas City is a destination for the highly educated. While the Kansas City metro population 25-years and older has increased 10.3% in the past 10 years, the population of highly educated individuals has grown at a much faster rate, 27.5%. Moreover, the educated foreign-born population in the Kansas City region has grown 39.8% (+10,787) in the past 10 years. 


Low-Cost with High-Value

Kansas City is consistently ranked among the most affordable major markets in which to live and operate a business. The KC area offers the kind of livability that draws in professionals - affordable and accessible with a growing job market hungry for talent. The KC market is advantageous for businesses due to wages, taxes and other operational costs being more favorable than other regions in the U.S.


Options

With two states, 18 counties and 50 plus communities, Kansas City gives executives something all consumers crave—choice. Two state tax structures, double the incentive programs and urban and suburban location options. All offered in one market—OneKC.


Real Estate Ready Market

Greater Kansas City offers a variety of buildings and sites that are excellent opportunities. A selection of aggressively priced commercial office space options—including former plug-and-play contact center facilities—helps enable a timely facility acquisition and operational start-up.


Network Infrastructure

KC is the most connected region in the U.S. With over 5.5 million miles of fiber deployed, businesses and residents maintain a robust connectivity anywhere. Currently KC has digital partnerships with Amazon Web Services, Cisco, Google Fiber, Sprint and Unite Private Networks. The accessibility to the internet exchange point at 1102 Grand—one of seven carrier hotels in the United States—along with all network carriers ensures minimal data latency and immediate access to corporate entities and customers around the world.


Location

KC’s central location in the U.S. makes it easier to provide client assistance, internal company support and customer service opportunities to both coasts. Don’t forget the vaunted Midwestern work ethic that lets companies expect and get higher productivity. Air travel is also easier, with daily non-stop flights to Seattle, New York, San Francisco/Bay Area, Washington, D.C. and 48 other North American and European destinations from Kansas City International Airport. Kansas City enjoys one of the lowest-cost air travel markets in the country.


Workforce Pipeline

Human capital is one of the key drivers of economic competitiveness. The Kansas City region recognizes the importance of redefining the workforce of the future through education. KC area schools provide a depth of talent to regional businesses. There are substantial education innovation building blocks across Kansas City offering extensive K-12 programming around career exploration, STEM, and industry-relevant credentials. There are 27 universities and colleges in the KC region, together these institutions graduate approximately 34,000 students into the workforce each year, and work hard to retain these exceptional graduates in the KC region.

 

Labor Snapshot

The diverse and well-balanced economy, network infrastructure and skilled workforce of KC makes it attractive to shared services and operational centers. Explore the labor snapshots below to better understand the KC workforce advantage.

*Click below to expand for occupational data

Management Occupations

Occupation  2021 Employment  2021 KC Concentration Compared to National Average  2021 Median Wage 
 TOTAL Management Occupations  58,650   91%  $99,480 

General & Operations Managers

 23,730   110%  $84,990 

Marketing Managers

 1,190   59%  $126,500 

Sales Managers

 3,000   92%  $127,690 

Administrative Services Managers 

 1,030   64%  $101,470 

Computer & Information Systems Managers 

 3,310   95%  $131,710 

Financial Managers 

 3,850  78%  $130,070 

Human Resources Managers 

 1,010   84%  $120,130 

Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2021.

Business and Financial Occupations

Occupation  2021 Employment  2021 KC Concentration Compared to National Average  2021 Median Wage 
TOTAL Business & Financial Operations Occupations 75,590  113%  $66,670  

Buyers & Purchasing Agents

3,350   106%  $62,180  

Claims Adjusters, Examiners & Investigators

2,610   130%  $67,480 

Compliance Officers

2,750   114%  $64,120  

Cost Estimators

2,360   156%  $75,810  

Human Resources Specialists

5,880   110%  $61,570  

Logisticians

1,520   111%  $54,730  

Management Analysts

5,320   96%  $83,210  

Training and Development Specialists

2,660   110%  $60,350  

Market Research Analysts & Marketing Specialists

6,180   118%  $60.970  

Project Management Business Operations Specialists, All Other

12,360   96%  $79,920  

Accountants and Auditors

12,150   128%  $63,350  

Credit Analysts

480  96%  $70,050  

Personal Financial Advisors

3,000   158%  $81,640  

Insurance Underwriters

1,430   184%  $78.870  

Loan Officers

2,410  98%  $76,800  

Tax Examiners, Collectors & Revenue Agents

1,810   480%  $42,740  

Financial and Investment Analysts, Financial Risk Specialists and All Other

2,810  84%  $73,520  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2021.

Computer and Mathematics Occupations

Occupation  2021 Employment  2021 KC Concentration Compared to National Average  2021 Median Wage 
TOTAL Computer and Mathematical Occupations 37,300   111%  $79,860  

Computer Systems Analysts

5,000   137%  $80,290  

Information Security Analysts

1,020   90%  $95,270  

Computer Programmers

1,040  95%  $78,800  

Software Developers and Quality Assurance Analysts and Testers

11,410   102%  $88,810

Web and Digital Interface Designers

240   40%  $60,200  

Database Administrators and Architects

1,130   111%  $110,930

Network & Computer Systems Administrators

2,710   119%  $79,780  

Computer Network Architects

2,250   185%  $98.870  

Computer User Support Specialists

6,720   142%  $48,630  

Computer Network Support Specialists

900   71%  $61,510  

Computer Occupations, All Other

2,300   86%  $99,410  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2021.

Legal Occupations

Occupation  2021 Employment  2021 KC Concentration Compared to National Average  2021 Median Wage 
TOTAL Legal Occupations 8,360   98%  $77,680  

Lawyers

4,540   92%  $123,670  

Paralegals & Legal Assistants

2,840   117%  $53,980  

Legal Secretaries and Administrative Assistants

1,140  102%  $48,220  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2021.

Sales and Related Occupations

Occupation  2021 Employment  2021 KC Concentration Compared to National Average  2021 Median Wage 
TOTAL Sales and Related Occupations 93,530   98%  $30,470  

First-Line Supervisors of Non-Retail Sales Workers

1,280   73%  $84,000  

Advertising Sales Agents

1,040   149%  $49,010  

Insurance Sales Agents

4,640   152%  $61,830  

Securities, Commodities & Financial Services Sales Agents

2,570   84%  $60.820  

Sales Representatives of Services, Except Advertising, Insurance, Financial Services and Travel

10,030   135%  $55,190  

Sales Representatives, Wholesale & Manufacturing, Technical & Scientific Products

2,070   108%  $101,120  

Sales Representatives, Wholesale & Manufacturing, Except Technical & Scientific Products

9,390   105%  $62,430  

Telemarketers

270  532%  $37,340  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2021.

Office and Administrative Support Occupations

Occupation  2021 Employment  2021 KC Concentration Compared to National Average  2021 Median Wage 
TOTAL Office & Administrative Support Occupations 142,960   108%  $37,830  

First-Line Supervisors of Office and Administrative Support Workers

10,390   100%  $60,530  

Bill & Account Collectors

2,050   133%  $36,890  

Billing & Posting Clerks

2,650   86%  $39,160  

Bookkeeping, Accounting & Auditing Clerks

11,470   105%  $42,410  

Payroll & Timekeeping Clerks

960   89%  $48,330  

Customer Service Representatives

23,300   116%  $36,890  

File Clerks

630   102%  $36,850  

Interviewers, Except Eligibility & Loan

2,410   197%  $37,450 

Loan Interviewers & Clerks

3,570   208%  $46,910  

New Accounts Clerks

1,340   460%  $37,740  

Order Clerks

 530   54%  $36,900  

Receptionists & Information Clerks

6,900   97%  $29,650  

Information & Record Clerks, All Other

1,360   122%  $38,370  

Dispatchers, Except Police, Fire & Ambulance

1,360   97%  $46,600  

Executive Secretaries & Executive Administrative Assistants

5,860   174%  $55,480  

Secretaries & Administrative Assistants, Except Legal, Medical, & Executive

18,370   139%  $37,300  

Data Entry Keyers

1,750   165%  $31,970  

Insurance Claims & Policy Processing Clerks

1,830   116%  $47,310  

Office Clerks, General

11,450   62%  $36,590  

Office & Administrative Support Workers, All Other

400   38%  $37,450  
Source:  U.S. Bureau of Labor Statistics, Occupational Employment, May 2021.


jill_color_0730_webJILL MCCARTHY
Senior Vice President, Corporate Attraction | KCADC

m: 816.591.1834
E-mail  LinkedIn  Twitter


asia-campbell_color_web_squareASIA CAMPBELL
Manager, Business Development | KCADC

m: 816885.5172
E-mail  LinkedIn

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